Refund and Returns Policy

At Picks by BetterBrain, we want you to be confident in every product you purchase. This policy outlines how returns and refunds work for products purchased on picks.betterbrain.com.

Eligibility for Returns

Unopened products may be returned within 30 days of the delivery date for a full refund, subject to the conditions below.

Opened products cannot be returned or refunded. Because our products include dietary supplements and health-related items, we cannot accept returns on products that have been opened or used for safety and quality reasons.

For purposes of this policy, “delivery date” means the date the carrier tracking information shows the order was delivered.

How to Request a Return

1. Contact us at picks@betterbrain.com within 30 days of your delivery date.
2. Include your order number and the product(s) you wish to return.
3. Our team will confirm your return eligibility and provide return shipping instructions.
4. Ship the unopened product(s) back to the address we provide.

Please do not ship returns without first contacting us. Returns sent without authorization may not be processed.

Return Shipping

The customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot process refunds for returns that are lost in transit.

Original shipping charges are non-refundable unless the return is due to a damaged, defective, incorrect, or otherwise eligible product issue caused by BetterBrain or its fulfillment partners.

Refund Processing

Once we receive and inspect your returned item(s), we will process your refund to the original payment method. Please allow 5 to 10 business days for the refund to appear on your statement after we confirm receipt of the return.

If you paid with a subscription discount, the refund will reflect the amount you actually paid (the discounted price), not the full retail price.

Promotional items, free gifts, bundles, limited-time offers, and final-sale items may be subject to additional return conditions disclosed at the time of purchase.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at picks@betterbrain.com within 7 days of delivery. Include:

Damaged or defective products include products that arrive broken, leaking, expired, with a damaged or missing safety seal, or that otherwise appear tampered with or unsafe to use.

• Your order number
• A photo of the damaged or incorrect item
• A description of the issue

We will arrange a replacement or full refund at no cost to you, including return shipping.

If your package is marked as delivered but you did not receive it, or if tracking shows that your package is lost in transit, please contact us at picks@betterbrain.com within 7 days of the estimated delivery date. We will review the shipment status and determine whether a replacement or refund is appropriate.

If you believe you experienced an adverse reaction or product safety issue, stop using the product and consult a healthcare professional. Please also contact us at picks@betterbrain.com so we can review the issue.

Subscription Orders

Subscription orders follow the same return policy as one-time purchases. If you wish to stop future subscription deliveries, you can pause, skip, or cancel your subscription at any time through your account page. Cancellation prevents future charges but does not retroactively refund previous subscription orders that have already been shipped.

If you need to return a subscription order, follow the standard return process described above.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products
• Products returned after 30 days from the delivery date
• Products not purchased on picks.betterbrain.com
• Digital products, techniques, or service-based items
• Affiliate products (items purchased through third-party websites linked from Picks are subject to the return and refund policies of those third-party sellers, not this policy)
• Promotional items, free gifts, bundles, limited-time offers, or final-sale items where return restrictions were disclosed at the time of purchase

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

Contact Us

If you have any questions about returns or refunds, please contact us at:

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